Privacy Policy
Effective Date: January 1, 2024
At South Texas Internet, your privacy is our priority. This policy explains how we handle your information when you use our services.
1. Information We Collect
We only collect information necessary to provide and bill for our services, including contact information, billing details, and technical data required to maintain your connection.
2. We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties. Your data is used strictly for business operations, such as billing and service maintenance.
3. Information Sharing
We only share information with trusted service providers (like payment processors) who help us operate, or when required by law (e.g., a valid subpoena).
4. Contact Us
If you have questions, please contact us at customercare@getsti.com.
Terms of Service
Effective Date: January 1, 2024
By using the services provided by South Texas Internet ("STI," "we," "us"), you agree to the following terms:
1. Service Use
Prohibited Activities: You agree not to use our service for illegal activities, hacking, or distributing malicious software.
Fair Usage: We reserve the right to manage network traffic to ensure all customers receive reliable service.
2. Equipment
If STI provides equipment (modems, routers, etc.), it remains the property of STI. You agree to let STI enter your property to retrieve our equipment if your service is cancelled. Failure to allow retrieval or damage to the equipment may result in replacement fees.
3. Billing and Payments
Fees: You agree to pay all monthly service fees and applicable taxes on time.
Late Fees: Late payments may result in service suspension or late fees.
Cancellations: You may cancel your service at any time, subject to any specific contract terms you signed at installation.
4. Limitation of Liability
STI provides service on an "as-is" and "as-available" basis. While we strive for high reliability, we do not guarantee uninterrupted service and are not liable for losses resulting from service outages or data loss.
5. Security
You are responsible for securing your own local network (Wi-Fi passwords, etc.). STI is not responsible for unauthorized access to your devices.
6. Changes to Terms
We may update these terms occasionally. Continued use of the service after changes are posted constitutes your acceptance of the new terms.
Contact Support
For billing or technical questions, reach us at: customercare@getsti.com
Acceptable Use Policy (AUP)
Effective Date: January 1, 2024
This Acceptable Use Policy outlines the rules for using the internet services provided by South Texas Internet ("STI"). To ensure a fast, secure, and reliable experience for all our customers, you agree to abide by the following guidelines:
1. Illegal and Harmful Activity
You may not use STI services for any purpose that violates local, state, federal, or international laws. This includes, but is not limited to:
- Copyright Infringement: Hosting, sharing, or downloading copyrighted material without permission (Piracy).
- Illegal Content: Accessing or distributing child exploitation material or other prohibited content.
- Threats & Harassment: Sending threats of violence or harassing individuals or groups.
2. Network Security & Integrity
You are prohibited from attempting to compromise the security of STI or any other network. Prohibited actions include:
- Hacking: Unauthorized access to accounts, servers, or private networks.
- Malware: Distributing viruses, worms, Trojan horses, or any other destructive code.
- Denial of Service (DoS): Engaging in activities designed to disrupt or "flood" a network or website.
3. Messaging and Spam
STI has a zero-tolerance policy for spam. You may not:
- Send unsolicited bulk emails or commercial advertisements.
- Forge email headers or identities to mislead recipients.
- Maintain an "open relay" mail server that can be exploited by spammers.
4. Network Management & Fair Use
To maintain high-quality service for all users:
- Resource Abuse: You may not use the service in a way that places an excessive burden on the STI network or interferes with other customers' ability to use the service.
- Reselling: You may not resell STI bandwidth or provide commercial-grade hosting services to third parties without a specific commercial agreement.
5. Consequences of Misuse
STI reserves the right to investigate any violation of this policy. Failure to comply with the AUP may result in:
- A formal warning.
- Temporary suspension of service.
- Permanent termination of your account without a refund.
6. Reporting Violations
If you become aware of any violation of this policy, please report it immediately to: customercare@getsti.com