Privacy Policy
Effective Date: January 1, 2024
At South Texas Internet, your privacy is our priority. This policy explains how we handle your information when you use our services.
- Information We Collect — We only collect information necessary to provide and bill for our services, including contact information, billing details, and technical data required to maintain your connection.
- We Do Not Sell Your Data — We do not sell, rent, or trade your personal information to third parties. Your data is used strictly for business operations, such as billing and service maintenance.
- Information Sharing — We only share information with trusted service providers (like payment processors) who help us operate, or when required by law.
- Contact Us — customercare@getsti.com
Terms of Service
Effective Date: January 1, 2024
- Service Use — You agree not to use our service for illegal activities, hacking, or distributing malicious software. We reserve the right to manage network traffic to ensure all customers receive reliable service.
- Equipment — STI equipment remains property of STI. You agree to allow retrieval of equipment upon cancellation. Damage may result in replacement fees.
- Billing and Payments — You agree to pay all monthly service fees on time. Late payments may result in service suspension.
- Limitation of Liability — STI provides service on an as-is basis. We do not guarantee uninterrupted service.
- Security — You are responsible for securing your own local network.
- Changes to Terms — Continued use after changes are posted constitutes acceptance.
Acceptable Use Policy
Effective Date: January 1, 2024
- Illegal and Harmful Activity — No copyright infringement, illegal content, threats or harassment.
- Network Security — No hacking, malware distribution, or denial of service attacks.
- Messaging and Spam — Zero tolerance for spam or unsolicited bulk email.
- Network Management — No reselling STI bandwidth without a commercial agreement.
- Consequences — Violations may result in warning, suspension, or termination.
- Reporting — Report violations to customercare@getsti.com
Contact
South Texas Internet
Hondo, Texas 78861
(800) 583-3035
Office/Billing: Mon–Fri 8:30am–5:30pm